I just went to Dundee to pick up a few specific things on a Sunday afternoon, and it didn't appear as though they had any of them. To make matters worse, I couldn't find anyone to help me anywhere. I proceeded to walk around the entire inside and outside of the store with an empty cart looking for someone to help me and the only person I saw was the cashier, who was checking people out. Finally I went to the (empty) information desk and after waiting for at least a few minutes, someone came out. I told her I needed some help and she told me pretty snottily that I had to wait for her to check something for a phone customer. At this point I just left and went to growhaus which was not too far away. I don't know if they just werent staffed appropriately or what the problem was, but it was a very disappointing experience, both from a product availability standpoint and from a customer service standpoint. I won't be going back to Dundee. Bachmans always has what I need and the best customer service! Which is important for a lawn and garden store!!
I just went to Dundee to pick up a few specific things on a Sunday afternoon, and it didn't appear as though they had any of them. To make matters worse, I couldn't find anyone to help me anywhere. I proceeded to walk around the entire inside and outside of the store with an empty cart looking for someone to help me and the only person I saw was the cashier, who was checking people out. Finally I went to the (empty) information desk and after waiting for at least a few minutes, someone came out. I told her I needed some help and she told me pretty snottily that I had to wait for her to check something for a phone customer. At this point I just left and went to growhaus which was not too far away. I don't know if they just werent staffed appropriately or what the problem was, but it was a very disappointing experience, both from a product availability standpoint and from a customer service standpoint. I won't be going back to Dundee. Bachmans always has what I need and the best customer service! Which is important for a lawn and garden store!!