Northernaire Houseboats of Rainy Lake
2690 County Road 94, International Falls
Website:
northernairehouseboats.com
Phone: +1 218-286-5221
Opening hours:
Mon07:00-19:00
Tue07:00-19:00
Wed07:00-19:00
Thu07:00-19:00
Fri07:00-19:00
Sat07:00-19:00
Sunclosed
Categories:
Establishment
Suggest updates
I would like to rebut the comments made by the owner regarding the Winkler group the week of 6/17. There are several inaccuracies in his side of the story, and a couple of down right lies. Like that we were advised not to travel-not true. When we left the water wasn't glass calm, but it wasn't rough either. Nothing that a vessel that size shouldn't have been able to handle. We did not have 12 people. We had 8 people, 4 of which were kids, 3 of those being skinny teenage boys. There were only 3 people in the bow on our way out, not 12. The big water problem was in the bathroom and sleeping area toward the REAR of the boat. We had about an inch of water on the floor, and the owner admitted that there was a repair hole that was NOT CAULKED which caused the flooding. We did not leave lights on all night, we used the propane lights the majority of the time. I did not demand a refund. I simply asked to be compensated for our lost day and the hours we lost waiting for the mechanic to fix our issues. After the owners refusal, and failure to even acknowledge any fault on his part at all, i asked if we could at least be compensated for the ice we had to buy because the fridge wasn't working-no dice. I did not threaten anything. I just let him know I was the least angry out of all of us, so they sent me, and I hoped my boyfriend didn't decide to come up there because he had some not very nice things to say. He did say he would call the police, which I thought was uncalled for. Now we know where not to go next time. Lesson learned. The dock guys and the guy that showed us the ropes were great, they can't help who they work for.