O'Reilly Auto Parts

The staff was helpful but I'm borrowing someone else's car and don't know the ins and outs of it yet so I felt like an idiot just trying to get an air filter. I tried to find it myself but needed help so I went up front and showed them the filter I had and that I needed that exact one. I was missing some basic info on the car and I realize I should have looked before I stopped in. That was my bad but a guest made a dumb comment about a girl he knew who only knew the color of her car and nothing else and the guys just laughed about it. Even the gentleman helping me laughed. I didn't find it amusing. It's experiences like that that make guests not return. Please try to remember that every person you come in contact with has things going on in their lives that, for the moment, are going against them. I'm in a difficult and stressful point in my life and that lack of decent customer service turned me off to this place. You can't necessarily control what other guests say or do but those employees definitely can control what they do and they failed with me today. I definitely will be shopping elsewhere.