Dishonest and extremely unhelpful!
I purchased a car with run-flat tires that have a horrible ride, I actually thought it was a suspension issue so I took it to the Infiniti dealership and they looked over the suspension system for a few hours and then drove the car and determined the in-cabin feedback I was receiving was from the tires and they recommended I replace them with non-run flat tires. So I emailed Goodyear the tire manufacturer and explained the issue, they said to take it to a local authorized facility and they would replace my tires with a comparable that was not run-flat. The closest dealer was Youngstedts in Wayzata so I went there and spoke with Mark i believe, I left the car with them and they said that Goodyear was closed for the night but they would call the next day to determine next steps and what they wanted to do, didn't tell me anything about the inspection or problem, etc.
The next day I emailed Goodyear just to ensure everything was ok and they told me yes, they said I could pick from any tire in their lineup and have them replaced for free. A couple hours later Mark calls me and tells me that they will not honor the warranty because I purchased the car used and the warranty didn't transfer. I said they knew that already and I would call them.
I called Goodyear and told them what Youngstedts had told me and they said that was not the conversation they had and whether the car was new or used, it was provided certified preowned with new tires as OEM equipment so is definitely in deed covered, they said that the reason the case was closed was because Youngstedts called and told them there was no problem with the tires and it had a good ride. Now, Infiniti had already inspected the car and determined the the issue was the tires, and brought the print-out of Infiniti recommendation to replace the tires, and I honestly don't think Youngstedts even drove the car, if they did they certainly aren't as familiar with the ride than the dealership Is!!
So, not only did they get my warranty canceled that I had verified 2 hours prior but they called me and lied to me about the reason and said that Goodyear would not honor my warranty on a used car purchase. I don't think I have ever had a business flat-out lie to me and not take responsibility for their opinions and actions. This was my first experience with Youngstedts but I definitely will not be back, and will highly discourage people from using their service. I lost 1k that I will now have to pay out of my pocket because the car has a horrible ride with these tires.
Horrible service.
***Update*** Thankfully Goodyear said I could have a second opinion, I went to Discount Tire and got all 4 tires replaced with their top of the line tires- cost me 284 because 2 of the tires were worn beyond 8/32nds, but couldn't recommend Discount Tire more and obviously the owner response is BS because I had it done by a shop that cares more about their customers.
All USA
Dishonest and extremely unhelpful! I purchased a car with run-flat tires that have a horrible ride, I actually thought it was a suspension issue so I took it to the Infiniti dealership and they looked over the suspension system for a few hours and then drove the car and determined the in-cabin feedback I was receiving was from the tires and they recommended I replace them with non-run flat tires. So I emailed Goodyear the tire manufacturer and explained the issue, they said to take it to a local authorized facility and they would replace my tires with a comparable that was not run-flat. The closest dealer was Youngstedts in Wayzata so I went there and spoke with Mark i believe, I left the car with them and they said that Goodyear was closed for the night but they would call the next day to determine next steps and what they wanted to do, didn't tell me anything about the inspection or problem, etc. The next day I emailed Goodyear just to ensure everything was ok and they told me yes, they said I could pick from any tire in their lineup and have them replaced for free. A couple hours later Mark calls me and tells me that they will not honor the warranty because I purchased the car used and the warranty didn't transfer. I said they knew that already and I would call them. I called Goodyear and told them what Youngstedts had told me and they said that was not the conversation they had and whether the car was new or used, it was provided certified preowned with new tires as OEM equipment so is definitely in deed covered, they said that the reason the case was closed was because Youngstedts called and told them there was no problem with the tires and it had a good ride. Now, Infiniti had already inspected the car and determined the the issue was the tires, and brought the print-out of Infiniti recommendation to replace the tires, and I honestly don't think Youngstedts even drove the car, if they did they certainly aren't as familiar with the ride than the dealership Is!! So, not only did they get my warranty canceled that I had verified 2 hours prior but they called me and lied to me about the reason and said that Goodyear would not honor my warranty on a used car purchase. I don't think I have ever had a business flat-out lie to me and not take responsibility for their opinions and actions. This was my first experience with Youngstedts but I definitely will not be back, and will highly discourage people from using their service. I lost 1k that I will now have to pay out of my pocket because the car has a horrible ride with these tires. Horrible service. ***Update*** Thankfully Goodyear said I could have a second opinion, I went to Discount Tire and got all 4 tires replaced with their top of the line tires- cost me 284 because 2 of the tires were worn beyond 8/32nds, but couldn't recommend Discount Tire more and obviously the owner response is BS because I had it done by a shop that cares more about their customers.